MANAGED IT SERVICES
For less than the cost of a single IT person, we can offer your business a complete IT department. This includes unlimited remote and onsite support, access to a wide array of skills, ongoing IT consultancy. Our package simply provides the most economical access to a complete IT service solution for your business. We understand that you are too busy to juggle lots of different suppliers competing for your time. You would prefer to deal with a single IT Support Company who will look after all of your computer systems, telephone’s, email, internet, liaising with other suppliers on your behalf … in fact all of your technology.
DISCOUNTS ON ADDITIONAL SERVICES
When we look after your IT Support the essentials are all covered within your Fixed Price IT Support Contract. On the occasions when you need to do something over and above your normal IT Support such as moving office, installing a server, etc. we will recognise your monthly support subscription by giving you a discount of up to 20% on our services. This discount could save you more than $1000 per annum in additional services.
Proactive IT System Monitoring & Management
Our team use some incredible technology to remotely monitor and manage your IT meaning we get notification of an issue, fix it and document it before you even know.
Scheduled Onsite Visits
We supplement our proactive, remote support with scheduled onsite visits for IT projects, IT health checks and preventative maintenance.
Emergency Onsite Visits
In the unfortunate event of a critical issue with your systems that is not fixed instantly via our remote technology, we will have our team onsite and you back up and running.
In order to ensure you have one single point of contact for all your IT needs, our team will manage all other related vendors on your behalf (e.g. internet provider, web hosting).
We advise on and source competitive quotes for whatever hardware and software you require.
Ongoing Performance Statistics
We update you on response times, resolution times and conformance to your Service Level Agreement (SLA). We actually fix the majority of incidences within minutes.